VCT, Premium Excelon® Crown Texture™. Premium Excelon® Raffia™. Premium Excelon® ChromaSpin™. Premium Excelon® Stonetex®. Premium Excelon®. INSTALLATION. Armstrong warrants the installation integrity for products from the date of purchase through the warranty period (see applicable products and. 5-Year Commercial Warranty when installed in accordance with Armstrong’s Guaranteed View the full line – vct.

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At contact on April 3, Armstrong representative supervisor said it is not their defects, darranty do not know anything about wood defects, and are not responsible.

I called again at 5 pm and waited 10 minutes to be shuffled around the offices to the right person, who assured me I was “next on the list. They are very very uncommon in this area and they were only found in our flooring. After MORE hours of struggling with this over the last few days and being told that the flooring was on a truck to be delivered today, I arranged to take time off work to be here – it was to arrive between 1 pm and 5 pm. Be in the know Get trending consumer news and recalls.

Armstrong denied the claim per the rep’s claims of moisture and uneven subflooring. It was installed by the professional company I purchased the materials through. We always think that if higher price is better quality – not with Armstrong product.

Top 22 Reviews and Complaints about Armstrong Flooring

Armstrong will no longer sell flooring via Lowe’s, which made this very difficult. Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. Complete lie — warrannty sent boxes four months after original installation. Ryan of Durham, NC. It is very difficult to keep it looking nice as it shows every footprint unless you are wearing socks.


This is a climate controlled, humidity-controlled home built on a crawlspace in which the ground is covered in plastic and lime. May 11, Almost a year ago we installed Armstrong Alterna Luxury Vinyl tile 16×16 in black and white.

In the six weeks that followed, we have not had the courtesy of a phone call or any contact initiated by warrannty the installer or Armstrong. Other reviews say it is a waste of money. Armstrong ought to be ashamed to put their name on this junk. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

Thank you, you have successfully subscribed to our newsletter! Can’t have any other rep come out – NOPE!

Customer services which is impossible to get via phone and who doesn’t answer half of their emails then provided some names of smaller flooring companies in a 60 mile radius including the one I’d already tried who did not want to try to order it who they said sold the flooring. I do not hold the business nor the installer at fault just the product which is junk and won’t last 3 years!!

Stay away from any products they manufacture.

The result was less than perfect, but still for the better. Their warrant then decided I spilled something no or an improper adhesive was used.


The floor was defective and needed repair or replacement, in his opinion as well. Armtrong provided a wood destroying insect report. We have been dealing with this for 2 years. Don’t buy this inferior product JUNK!!

I could have easily paid for a tile floor installed. Armstrong and Carpet One have both acknowledged known problems with Armstrong glue-together laminate flooring significant enough for them to discontinue them shortly after my purchase, and the interlocking products are designed so problems such as mine do not occur.

The scuffs won’t come up even though I tried the Armstrong product warrant step”. Sadly by the time we had installed it, we had already taken up our floor and no longer had it, so we installed it. The quality of the product was extremely poor. It has been over three months now we have been dealing with this flooring issue.

Armstrong Commercial Resilient Floors Limited Warranty

Thanks for ALL your help! What was great years ago, is no longer. June 10, I purchased Armstrong white vinyl tiles. Additionally, I continuously had to remind Armstrong’s distributor rep while inspecting my floor that my floor was a glue-together installation, not interlocking. Would not recommend this flooring to anyone. I’d call them but what’s the use?? We have had our flooring for about 8 years and I absolutely have hated from day one.

Any further updates on your claim and the status will go through your retailer.